Shipping & returns

Shipping:

Shipping rates will vary according to the country we have to ship to.
For most European countries, shipping is free on orders of €200,- and up.
Rates vary per country and depend on the amount of the order and will be calculated before you place your order.

All products are sold including Dutch VAT.

For residents outside the EU:
Import duties, taxes, and other local charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be.

If you have any questions regarding the shipping options or if your country does not allow you to select the DHL EXPRESS service, please contact us by email: info@laael.com.

Returns:

The Buyer will be entitled to return the Product that has been delivered, within a term of 14 days after the Product has been received, provided that the Product has not been used, is undamaged and in the original and undamaged packaging or any other proper cardboard box.

The cost of return are to be paid by The Buyer. The product has to be shipped insured and with track and trace.

Returns can be shipped to:

LAAEL B.V.
Returns department
Kelvinstraat 16
6902PW Zevenaar
The Netherlands
guido@laael.com

The purchase amount will be refunded after the returned product(s) has been received in good order.